Last updated: December 20, 2025
Thank you for shopping at sobkisu.store. We want you to be happy with your purchase. If you are not satisfied, you may be able to return the product under the conditions below.
1. Return Period
You have 7 days from the date of delivery to request a return or refund.
2. Eligibility for Returns
To be eligible for a return:
✔ Item must be unused and in original condition
✔ All tags and original packaging must be intact
✔ Proof of purchase or order number must be provided
❌ Non-returnable items may include:
- Perishable goods
- Personal care items (if sealed is opened)
- Digital or downloadable products
You can customize this list based on what you sell.
3. How to Request a Return
- Contact us within 7 days of delivery via email at:
📧 support@sobkisu.store - Provide your order number, product name, and reason for return
- We will respond with confirmation and return instructions
4. Return Shipping
- Return shipping cost is the responsibility of the customer, unless the item is defective or we shipped the wrong product.
- We recommend using a trackable shipping service.
5. Refunds
Once your return is received:
- We inspect the item
- If approved, a refund will be issued to your original payment method
- Refund time depends on your bank/credit card provider
6. Exchanges
We do not offer direct product exchanges at this time. If you want a different item, please return the original order and place a new one.
7. Damaged or Wrong Items
If you receive a defective or incorrect item:
✔ Contact us within 48 hours of delivery
✔ Send a photo of the item and order details
✔ We will replace the item or issue a full refund
8. Contact Us
If you have questions about returns, refunds, or policies:
📧 Email: support@sobkisu.store